Cops, teachers, counselors : stories from the front lines of public service / Steven Maynard-Moody and Michael Musheno.
"This is the first major study of street-level bureaucracy to rely on storytelling. The authors collect and examine the everyday work stories told by police, teachers, and counselors to arrive at an interpretation of how "frontline" government workers approach their work and process t...
Ann Arbor :
University of Michigan Press,