Service quality in the reference services of the Lebanese American University (LAU) libraries : gap analysis /

Service quality in the reference services of the Lebanese American University (LAU) libraries : gap analysis / by Fawz Abdallah.

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Bibliographic Details
Main Author: Abdallah, Fawz.
Corporate Author: Simmons College (Boston, Mass.) Graduate School of Library and Information Science.
Format: Thesis Book
Language:English
Published: 2000.
Subjects:
Simmons University (Boston, Mass.) > Dissertations.
Reference services (Libraries) > Lebanon.
Academic libraries > Lebanon > Customer services.
Description
Physical Description:131 leaves ; 28 cm.
Bibliography:Includes bibliographical references (l. 126-131)

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