The heart of change : real-life stories of how people change their organizations / John P. Kotter, Dan S. Cohen.
John Kotter and co-author Dan Cohen delve deeper into the subject of change to get to the heart of how change actually happens. Through real-life stories from people in the trenches, in all kinds of organizations, the authors attack the fundamental problem that underlies every major transformation:...
Boston, Mass. :
Harvard Business School Press,