Usage and usability assessment : library practices and concerns / by Denise Troll Covey.

"This report offers a survey of the methods that are being deployed at leading digital libraries to assess the use and usability of their online collections and services. Focusing on 24 Digital Library Federation member libraries, the study's author, Distinguished DLF Fellow Denise Troll C...

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Bibliographic Details
Main Author: Troll Covey, Denise.
Corporate Author: Digital Library Federation.
Format: Book
Language:English
Published: Washington, D.C. : Digital Library Federation, Council on Library and Information Resources, [2002]
Series:Tools for practitioners.
Subjects:
Table of Contents:
  • 1. Introduction
  • 1.1. Report Structure
  • 1.2. Summary of Challenges in Assessment
  • 2. User Studies
  • 2.1. Surveys (Questionnaires)
  • 2.1.1. What Is a Survey Questionnaire?
  • 2.1.2. Why Do Libraries Conduct Surveys?
  • 2.1.3. How Do Libraries Conduct Surveys?
  • 2.1.4. Who Uses Survey Results? How Are They Used?
  • 2.1.5. What Are the Issues, Problems, and Challenges With Surveys?
  • 2.2. Focus Groups
  • 2.2.1. What Is a Focus Group?
  • 2.2.2. Why Do Libraries Conduct Focus Groups?
  • 2.2.3. How Do Libraries Conduct Focus Groups?
  • 2.2.4. Who Uses Focus Group Results? How Are They Used?
  • 2.2.5. What Are the Issues, Problems, and Challenges With Focus Groups?
  • 2.3. User Protocols
  • 2.3.1. What Is a User Protocol?
  • 2.3.2. Why Do Libraries Conduct User Protocols?
  • 2.3.3. How Do Libraries Conduct User Protocols?
  • 2.3.4. Who Uses Protocol Results? How Are They Used?
  • 2.3.5. What Are the Issues, Problems, and Challenges With User Protocols?
  • 2.4. Other Effective Research Methods
  • 2.4.1. Discount Usability Research Methods
  • 2.4.2. Card-Sorting Tests
  • 3. Usage Studies of Electronic Resources
  • 3.1. What Is Transaction Log Analysis?
  • 3.2. Why Do Libraries Conduct Transaction Log Analysis?
  • 3.3. How Do Libraries Conduct Transaction Log Analysis?
  • 3.3.1. Web Sites and Local Digital Collections
  • 3.3.2. OPAC and Integrated Library Systems
  • 3.4. Who Uses the Results of Transaction Log Analysis? How Are They Used?
  • 3.4.1. Web Sites and Local Digital Collections
  • 3.4.2. OPAC and Integrated Library Systems
  • 3.4.3. Remote Electronic Resources
  • 3.5. What Are the Issues, Problems, and Challenges With Transaction Log Analysis?
  • 3.5.1. Getting the Right (Comparable) Data and Definitions
  • 3.5.2. Analyzing and Interpreting the Data
  • 3.5.3. Managing, Presenting, and Using the Data
  • 4. General Issues and Challenges
  • 4.1. Issues in Planning a Research Project
  • 4.2. Issues in Implementing a Research Project
  • 4.2.1. Issues in Sampling and Recruiting Research Subjects
  • 4.2.2. Issues in Getting Approval and Preserving Anonymity
  • 5. Conclusions and Future Directions
  • Appendix A. References and Selected Bibliography
  • Appendix B. Participating Institutions
  • Appendix C. Survey Questions
  • Appendix D. Traditional Input, Output, and Outcome Measures.