Usage and usability assessment : library practices and concerns / by Denise Troll Covey.

"This report offers a survey of the methods that are being deployed at leading digital libraries to assess the use and usability of their online collections and services. Focusing on 24 Digital Library Federation member libraries, the study's author, Distinguished DLF Fellow Denise Troll C...

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Bibliographic Details
Main Author: Troll Covey, Denise.
Corporate Author: Digital Library Federation.
Format: Book
Language:English
Published: Washington, D.C. : Digital Library Federation, Council on Library and Information Resources, [2002]
Series:Tools for practitioners.
Subjects:
Description
Summary:"This report offers a survey of the methods that are being deployed at leading digital libraries to assess the use and usability of their online collections and services. Focusing on 24 Digital Library Federation member libraries, the study's author, Distinguished DLF Fellow Denise Troll Covey, conducted numerous interviews with library professionals who are engaged in assessment. The report describes the application, strengths, and weaknesses of assessment techniques that include surveys, focus groups, user protocols, and transaction log analysis. Covey's work is also an essential methodological guidebook. For each method that she covers, she is careful to supply a definition, explain why and how libraries use the method, what they do with the results, and what problems they encounter. The report includes an extensive bibliography on more detailed methodological information, and descriptions of assessment instruments that have proved particularly effective."
Physical Description:vi, 93 pages ; 28 cm.
Also available in digital form.
Format:Mode of access: Internet.
Bibliography:Includes bibliographical references (pages 61-74).
ISBN:1933645164
9781933645162
9781887334891
1887334890