E-service : twenty-four ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan.
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| Online Access: |
Access E-Book |
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| Access Note: | Access to electronic resources restricted to Simmons University students, faculty and staff. Access limited to one user at a time. |
| Main Author: | |
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| Format: | eBook |
| Language: | English |
| Published: |
New York :
American Management Association,
2000.
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| Subjects: |
Internet
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| Call Number: |
HF5415.525 .Z46 2000eb |
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