Unobtrusive evaluation of reference service and individual responsibility : the Canadian experience / Juris Dilevko.

"Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external so...

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Bibliographic Details
Main Author: Dilevko, Juris.
Format: Book
Language:English
Published: Westport, CT : Ablex Pub. Corporation, 2000.
Series:Contemporary studies in information management, policy, and services.
Subjects:
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245 1 0 |a Unobtrusive evaluation of reference service and individual responsibility :  |b the Canadian experience /  |c Juris Dilevko. 
260 |a Westport, CT :  |b Ablex Pub. Corporation,  |c 2000. 
300 |a xiii, 220 pages ;  |c 24 cm. 
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504 |a Includes bibliographical references (pages 207-214) and index. 
505 0 0 |g 1.  |t Reference Service Evaluation and Assessment --  |g 2.  |t Government Documents Reference Service in Canada --  |g 3.  |t What the Proxies Said About the Service They Received --  |g 4.  |t Difficulty of Individual Questions --  |g 5.  |t What Happens When Libraries Make Referrals? --  |g 6.  |t Newspapers and the Reference Desk --  |g 7.  |t Conclusion and Recommendations. 
520 1 |a "Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external sources. Drawing on the insights of such library educators as Margaret Hutchins, S.R. Ranganathan, and James Wyer, it also suggests overlooked ways that may help reference librarians deliver better reference service. Finally, it argues that such proposals as certification and recertification of reference librarians need to be seriously considered if librarians do not willingly take personal responsibility for improving their own knowledge levels."--Jacket. 
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