Unobtrusive evaluation of reference service and individual responsibility : the Canadian experience / Juris Dilevko.
"Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external so...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Westport, CT :
Ablex Pub. Corporation,
2000.
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| Series: | Contemporary studies in information management, policy, and services.
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| Subjects: |
| Summary: | "Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external sources. Drawing on the insights of such library educators as Margaret Hutchins, S.R. Ranganathan, and James Wyer, it also suggests overlooked ways that may help reference librarians deliver better reference service. Finally, it argues that such proposals as certification and recertification of reference librarians need to be seriously considered if librarians do not willingly take personal responsibility for improving their own knowledge levels."--Jacket. |
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| Physical Description: | xiii, 220 pages ; 24 cm. |
| Bibliography: | Includes bibliographical references (pages 207-214) and index. |
| ISBN: | 1567505066 9781567505061 1567505074 9781567505078 |