Unobtrusive evaluation of reference service and individual responsibility : the Canadian experience / Juris Dilevko.
"Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external so...
Westport, CT :
Ablex Pub. Corporation,
|Series:||Contemporary studies in information management, policy, and services.