Reference and information services : an introduction / general editors, Richard E. Bopp, Linda C. Smith.

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Bibliographic Details
Other Authors: Bopp, Richard E., Smith, Linda C.
Format: Book
Language:English
Published: Englewood, Colo. : Libraries Unlimited, 2001.
Edition:Third edition.
Series:Library and information science text series.
Subjects:
Table of Contents:
  • History and varieties of reference services / Richard E. Bopp; Charles A. Bunge
  • Ethical aspects of reference service / Richard E. Rubin
  • Reference interview / Richard E. Bopp
  • Bibliographic control, organization of information, and search strategies / Prudence Ward Dalrymple
  • Electronic resources for reference / Kathleen M. Kluegel
  • Understanding electronic information systems for reference / Kathleen M. Kluegel
  • Access-related reference services / Lynn Wiley
  • Instruction / Beth S. Woodard; Lisa Janicke Hinchliffe
  • Reference service improvement: Staff orientation, training, and continuing education / Beth S. Woodard
  • Evaluation of reference services / Bryce Allen
  • Organizing, delivering, and managing reference services / Josephine Z. Kibbee
  • Reference services for specific populations / Ellen D. Sutton; Frances F. Jacobson
  • Selection and evaluation of reference sources / Linda C. Smith
  • Directories / Susan Miller
  • Almanacs, yearbooks, and handbooks / Laura R. Lucio; Sandra L. Wolf
  • Biographical sources / Richard E. Bopp; Constance A. Fairchild
  • Dictionaries / Constance A. Fairchild
  • Encyclopedias / Holly Crawford
  • Geographical sources / David A. Cobb
  • Bibliographic sources / Carol Bates Penka
  • Indexes and abstracts / Linda C. Smith
  • Government documents and statistics sources / Eric Forte; Mary Mallory.