APA Citation

Hernon, P., & Whitman, J. R. (2001). Delivering satisfaction and service quality: A customer-based approach for libraries. Chicago: American Library Association.

Chicago Style Citation

Hernon, Peter., and John R. Whitman. Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries. Chicago: American Library Association, 2001.

MLA Citation

Hernon, Peter., and John R. Whitman. Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries. Chicago: American Library Association, 2001.

Warning: These citations may not always be 100% accurate.