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Measuring customer satisfaction : hot buttons and other measurement issues / James H. Myers.
Myers, James H.
Chicago, Ill. :
American Marketing Association,
Table of Contents
Books - Level 2
Holdings details from Books - Level 2
HF5415.335 .M93 1999
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Measuring customer satisfaction
by: Gerson, Richard F.
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
by: Vavra, Terry G.
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
by: Hayes, Bob E., 1963-
Customer satisfaction practical tools for building important relationships /
by: Scott, Dru.
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
by: Johnson, Michael D.