Evaluating reference services : a practical guide / Jo Bell Whitlatch.
To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in t...
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| Format: | Book |
| Language: | English |
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Chicago :
American Library Association,
2000.
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Table of Contents:
- Planning the evaluation of reference services
- Selecting appropriate evaluation methods
- Collecting, analyzing, and communicating study data and results
- Reference assessment annotated bibliography
- contributors.