Working with emotional intelligence / Daniel Goleman.
"The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is ac...
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| Format: | Book |
| Language: | English |
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New York :
Bantam Books,
1998.
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Table of Contents:
- pt. 1. Beyond expertise. The new yardstick
- Competencies of the stars
- The hard case for soft skills
- pt. 2. Self-mastery. The inner rudder
- Self-control
- What moves us
- pt. 3. People skills. Social radar
- The arts of influence
- Collaboration, teams, and the group IQ
- pt. 4. New model of learning. The billion-dollar mistake
- Best practices
- pt. 5. Emotionally intelligent organization. Taking the organizational pulse
- The heart of the performance
- Some final thoughts.