Soft systems analysis and the management of libraries, information services, and resource centres / Peter G. Underwood.

Soft systems techniques can be used by managers at all levels to analyse the needs of individuals or groups of people working in, or affected by, what goes on in an organization. The technique has developed as an alternative to more reductionist 'hard' approaches which tend not to take acc...

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Bibliographic Details
Alternate Title:Soft systems analysis
Main Author: Underwood, Peter G.
Format: Book
Published: London : Library Association Pub., 1996.
Table of Contents:
  • 1. Thinking, analysis and systems
  • 2. The management of planning
  • 3. Working with a group
  • 4. Soft systems analysis
  • 5. The tools of soft systems analysis (I): interviews
  • 6. The tools of soft systems analysis (II): models and model building
  • 7. Defining functional requirements.