Service quality in academic libraries / Peter Hernon, Ellen Altman.
Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspecti...
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Main Author: | |
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Other Authors: | |
Format: | Book |
Language: | English |
Published: |
Norwood, N.J. :
Ablex,
[1996]
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Series: | Information management, policy, and services.
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Subjects: |
Simmons Authors Collection - Library Reading Room
Call Number: |
Z675.U5 H55 1995 |
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Status: | Available Request this item |
Archives (Library Use Only)
Call Number: |
Z675.U5 H55 1995 |
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Status: | Available |