Service quality in academic libraries / Peter Hernon, Ellen Altman.

Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspecti...

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Bibliographic Details
Main Author: Hernon, Peter.
Other Authors: Altman, Ellen.
Format: Book
Language:English
Published: Norwood, N.J. : Ablex, ©1996.
Series:Information management, policy, and services.
Subjects:

Archives - Level 2 (Library Use Only)

Holdings details from Archives - Level 2 (Library Use Only)
Call Number: Z675.U5 H55 1995
Copy 1 In Storage - Unavailable

Simmons Authors Collections - Level 1

Holdings details from Simmons Authors Collections - Level 1
Call Number: Z675.U5 H55 1995
Copy 2 In Storage - Unavailable