The library manager's deskbook : 102 expert solutions to 101 common dilemmas /

The library manager's deskbook : 102 expert solutions to 101 common dilemmas / Paula Phillips Carson, Kerry David Carson, Joyce Schouest Phillips.

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Bibliographic Details
Main Author:	Carson, Paula Phillips, 1967-
Other Authors:	Carson, Kerry D. (Kerry David), 1946-, Phillips, Joyce Schouest
Format:	Book
Language:	English
Published:	Chicago : American Library Association, 1995.
Subjects:	Library administration > United States. Public libraries > United States > Administration.

Table of Contents:

Communication issues
(Mis) Communication
Patron and staff diversity
Personality differences, conflicts, and creativity
Power use and abuse
Professional issues
Letting professionals be just that
Supervising the support staff
Career management
Employment issues
Making the rules clear
Hiring the right person for the job
Complying with "implied contracts"
Work scheduling that works
Personnel issues
Potential pitfalls in performance evaluations
Finding value in performance evaluations
Unionization
Liability issues
Unethical behavior
Managing risk and change
The unhealthy workplace
Workplace crime and violence
Total quality management.