Reference and information services : an introduction / general editors, Richard E. Bopp, Linda C. Smith.
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| Other Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Englewood, Colo. :
Libraries Unlimited,
1991.
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| Series: | Library science text series.
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| Subjects: |
Table of Contents:
- History and Varieties of Reference Services / Charles A. Bunge, Richard E. Bopp
- Definitions and Development
- Reference Services and the Reference Librarian
- Developments in the History of Reference Services
- The Literature of Reference Services
- Reference Services: Varieties and Approaches
- Information
- Guidance
- Instruction
- Some Current Trends and Issues
- Library Systems and Networks
- Electronic Reference Services
- Stress and Burnout
- Staffing the Reference Desk
- Evaluation and Performance Appraisal
- The Future of Reference Services
- Defining Reference Service: A Reprise
- Ethical Aspects of Reference Service / Richard E. Rubin
- Introduction and Historical Background
- Ethical Guidance in the Contemporary Ethical Environment
- Ethical or Professional Codes
- The First Amendment
- Some Major Ethical Issues Facing Reference Librarians and Other Information Professionals
- The Tension Between Protecting the Right of Access and Protecting Individuals or Society from Harm
- Issues Related to Equality of Access to Information
- Copyright Issues
- The Reference Interview / Richard E. Bopp
- Overview of the Successful Interview
- Attitudes and Characteristics of the Reference Librarian
- Interviewing Principles
- Steps in the Reference Interview
- Opening the Interview
- Negotiating the Question
- The Search Process
- Communicating the Information to the User
- Closing the Interview
- The Reference Environment
- Interviews for Specific Situations
- Readers' Advisory Interviews.