Gross, M., Mediavilla, C., & Walter, V. A. (2016). Five steps of outcome-based planning and evaluation for public libraries. Chicago: ALA Editions, an imprint of the American Library Association.
Chicago Style CitationGross, Melissa,, Cindy Mediavilla, and Virginia A. Walter. Five Steps of Outcome-based Planning and Evaluation for Public Libraries. Chicago: ALA Editions, an imprint of the American Library Association, 2016.
MLA CitationGross, Melissa,, Cindy Mediavilla, and Virginia A. Walter. Five Steps of Outcome-based Planning and Evaluation for Public Libraries. Chicago: ALA Editions, an imprint of the American Library Association, 2016.
Warning: These citations may not always be 100% accurate.