Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan.
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Access Note: | Access to electronic resources restricted to Simmons University students, faculty and staff. |
Main Authors: | , , |
Format: | Electronic eBook |
Language: | English |
Published: |
Chicago, [Illinois] :
ala editions, an imprint of the American Library Association,
2015.
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Edition: | Third edition. |
Subjects: |
Internet
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Call Number: |
Z711 .H476 2015 |
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