Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan.
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| Online Access: |
Access E-Book |
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| Access Note: | Access to electronic resources restricted to Simmons University students, faculty and staff. |
| Main Authors: | , , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Chicago, [Illinois] :
ala editions, an imprint of the American Library Association,
2015.
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| Edition: | Third edition. |
| Subjects: |