|
|
|
|
| LEADER |
00000nam a2200000 i 4500 |
| 001 |
EBC3563342 |
| 003 |
MiAaPQ |
| 006 |
m o d | |
| 007 |
cr cnu|||||||| |
| 008 |
150625t20152015ilua ob 001 0 eng d |
| 020 |
|
|
|z 9780838913086
|
| 020 |
|
|
|z 9780838913093 (PDF)
|
| 020 |
|
|
|z 9780838913109 (ePub)
|
| 020 |
|
|
|z 9780838913116 (Kindle)
|
| 035 |
|
|
|a (MiAaPQ)EBC3563342
|
| 035 |
|
|
|a (Au-PeEL)EBL3563342
|
| 035 |
|
|
|a (CaPaEBR)ebr11066813
|
| 035 |
|
|
|a (OCoLC)911128599
|
| 040 |
|
|
|a MiAaPQ
|b eng
|e rda
|e pn
|c MiAaPQ
|d MiAaPQ
|
| 043 |
|
|
|a n-us---
|
| 050 |
|
4 |
|a Z711 .H476 2015
|
| 100 |
1 |
|
|a Hernon, Peter,
|e author.
|
| 245 |
1 |
0 |
|a Assessing service quality :
|b satisfying the expectations of library customers /
|c Peter Hernon, Ellen Altman, Robert E. Dugan.
|
| 250 |
|
|
|a Third edition.
|
| 264 |
|
1 |
|a Chicago, [Illinois] :
|b ala editions, an imprint of the American Library Association,
|c 2015.
|
| 264 |
|
4 |
|c ©2015
|
| 300 |
|
|
|a 1 online resource (233 pages) :
|b illustrations
|
| 336 |
|
|
|a text
|2 rdacontent
|
| 337 |
|
|
|a computer
|2 rdamedia
|
| 338 |
|
|
|a online resource
|2 rdacarrier
|
| 504 |
|
|
|a Includes bibliographical references and index.
|
| 506 |
|
|
|a Access to electronic resources restricted to Simmons University students, faculty and staff.
|
| 588 |
|
|
|a Description based on print version record.
|
| 590 |
|
|
|a Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
|
| 650 |
|
0 |
|a Public services (Libraries)
|x Evaluation.
|
| 650 |
|
0 |
|a Public services (Libraries)
|z United States
|x Evaluation.
|
| 655 |
|
4 |
|a Electronic books.
|
| 700 |
1 |
|
|a Altman, Ellen,
|e author.
|
| 700 |
1 |
|
|a Dugan, Robert E.,
|d 1952-
|e author.
|
| 776 |
0 |
8 |
|i Print version:
|a Hernon, Peter.
|t Assessing service quality : satisfying the expectations of library customers.
|d Chicago, [Illinois] : ala editions, an imprint of the American Library Association, c2015
|b Third edition.
|h xiii, 218 pages
|z 9780838913086
|w 2014042718
|
| 797 |
2 |
|
|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ebookcentral.proquest.com/lib/simmons-ebooks/detail.action?docID=3563342
|y Access E-Book
|
| 999 |
f |
f |
|i c5466a6c-b4be-3d49-b06b-f26f3fc22018
|s a9bcb116-1fac-11eb-99cd-4c044419675a
|
| 852 |
|
|
|b Online Resources
|h Z711 .H476 2015
|0 030a5c35-286c-3115-af54-9bca281a1b28
|
