Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan.

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Main Authors: Hernon, Peter (Author), Altman, Ellen (Author), Dugan, Robert E., 1952- (Author)
Format: eBook
Language:English
Published: Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015.
Edition:Third edition.
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Internet

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Call Number: Z711 .H476 2015