Hawkins Mitchell, V., & Fry, K. N. (2013). The cost of emotions in the workplace: Bottom line value of emotional continuity management. Brookfield, CT: Rothstein Associates.
Chicago Style CitationHawkins Mitchell, Vali., and Kristen Noakes Fry. The Cost of Emotions in the Workplace: Bottom Line Value of Emotional Continuity Management. Brookfield, CT: Rothstein Associates, 2013.
MLA CitationHawkins Mitchell, Vali., and Kristen Noakes Fry. The Cost of Emotions in the Workplace: Bottom Line Value of Emotional Continuity Management. Brookfield, CT: Rothstein Associates, 2013.
Warning: These citations may not always be 100% accurate.