Hayes, B. E. (2008). Measuring customer satisfaction and loyalty: Survey design, use, and statistical analysis methods (Third edition.). Milwaukee, Wisconsin: ASQ Quality Press.
Chicago Style CitationHayes, Bob E. Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods. Third edition. Milwaukee, Wisconsin: ASQ Quality Press, 2008.
MLA CitationHayes, Bob E. Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods. Third edition. Milwaukee, Wisconsin: ASQ Quality Press, 2008.
Warning: These citations may not always be 100% accurate.