Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes.

Saved in:
Bibliographic Details
Online Access: Access E-Book
Access Note:Access to electronic resources restricted to Simmons University students, faculty and staff.
Main Author: Hayes, Bob E., 1963- (Author)
Format: eBook
Published: Milwaukee, Wisconsin : ASQ Quality Press, 2008.
Edition:Third edition.


Access E-Book

Online Library Resources

Holdings details from Online Library Resources
Call Number: HF5415.335 .H39 2008