Virtual reference training the complete guide to providing anytime, anywhere answers / Buff Hirko, Mary Bucher Ross.

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Bibliographic Details
Online Access:	Access E-Book
Access Note:	Access to electronic resources restricted to Simmons University students, faculty and staff.
Main Author:	Hirko, Buff
Corporate Author:	ProQuest (Firm)
Other Authors:	Ross, Mary Bucher, 1948-
Format:	Electronic eBook
Language:	English
Published:	Chicago : American Library Association, 2004.
Subjects:	Electronic reference services (Libraries) > Study and teaching > Washington (State) > Case studies. Electronic reference services (Libraries) > Study and teaching. Reference librarians > Training of. Reference librarians > In-service training. Electronic books.

Table of Contents:

Beyond shazam! : training for virtual reference
Introduction, Washington's Statewide Virtual Reference Project
Core competencies : knowledge, skills, and aptitudes needed for virtual reference
Learning through using : the constructivist approach
Multiple ways of learning : face-to-face and online, individual and collaborative
Getting started : curriculum development
Learning activities : taking the user perspective
Model reference : online behaviors
Evaluation, modification, and follow-up.

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