Coaching, counseling & mentoring how to choose & use the right technique to boost employee performance / Florence M. Stone.

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Bibliographic Details
Online Access: Access E-Book
Access Note:Access to electronic resources restricted to Simmons University students, faculty and staff.
Main Author: Stone, Florence M.
Corporate Author: ProQuest (Firm)
Format: Electronic eBook
Published: New York : American Management Association, c2007.
Edition:2nd ed.
Table of Contents:
  • Introduction : three ways to develop high-performance employees
  • Your role as a coach
  • Coaching as an ongoing responsibility
  • Let's talk : "should I say that?"
  • Coaching traps and problems
  • Why counsel troublesome people?
  • How to turn around problem employees and employees with problems
  • Let's talk : specific counseling sessions
  • Counseling dilemmas : traps and pitfalls to avoid
  • What mentoring can do to help high achievers- and you
  • Mentor as a role model, broker, advocate, and career counselor
  • Let's talk : face-to-face and e-conversations
  • Mentoring traps to avoid
  • Epilogue : your role as a leader.