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Zeithaml, Valarie A.,
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Zeithaml, Valarie A.,
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Zeithaml, Valarie A.,
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1
Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
by
Zeithaml
,
Valarie
A
.
Published 1990
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2
Profiting from services and solutions : what product-centric firms need to know / Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas.
by
Zeithaml
,
Valarie
A
.
,
Salas, Jim.
,
Bitner, Mary Jo.
,
Brown, Stephen Walter, 1943-
Published 2014
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Related Subjects
Service industries
Customer services
Manufacturing industries
Mathematical models
New products
Production management
Quality control
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