The library's continuous improvement fieldbook : 29 ready-to-use tools / Sara Laughlin, Denise Sisco Shockley, Ray Wilson.

by Laughlin, Sara, 1949-, Shockley, Denise Sisco, Wilson, Ray W.
Published 2003

The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.

by Laughlin, Sara, 1949-
Published 2008