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Johnson, Michael D. (Michael David)
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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson.
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Johnson, Michael D. (Michael David
)
Published 2000
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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson.
by
Johnson, Michael D. (Michael David
)
Published 2000
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Related Subjects
Consumer satisfaction
Customer loyalty
Customer relations
Consommateurs
Évaluation
Fidélité
Relations avec la clientèle
Satisfaction
