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    Financial management in academic libraries : data-driven planning and budgeting /
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    Assessing service quality : satisfying the expectations of library customers /
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    Assessing service quality : satisfying the expectations of library customers /
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    Getting started with evaluation /
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    Getting started with evaluation /
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    Getting Started with Evaluation /
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    An action plan for outcomes assessment in your library
    by Hernon, Peter
    Published 2002
    Other Authors: “…Dugan, Robert E., 1952-…”
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    Managing with data : using ACRLMetrics and PLAmetrics /
    by Hernon, Peter
    Published 2015
    Other Authors: “…Dugan, Robert E., 1952-…”
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